Return & Refund Policy

At ZUDIMA, we strive to ensure that your orders reach you in perfect condition. Please read our return and refund policy carefully.

1. No Returns on Billed/Dispatched Items

Due to the nature of our Ayurvedic hair care products, we maintain strict hygiene and safety standards. Once an order has been billed and dispatched from our facility, we do not accept returns or offer refunds. Please double-check your order before completing the checkout process.

2. Returns for Damaged Products

We take immense care in packaging our products. However, if you receive a product that is damaged during transit or is defective, we will happily replace it for you.

• You must notify us within 48 hours of receiving the damaged product.
• Please send an email to care@zudima.com or contact us via WhatsApp at +91 6282829394.
• You must include clear photographs or an unboxing video showing the damage to the product and the packaging.
• Once our team verifies the damage, we will ship a replacement at no additional cost to you.

3. Order Cancellations

Orders can only be cancelled if they have not yet been processed or dispatched. Once the order is packed and the tracking details are generated, cancellation requests will not be accepted.

4. Refunds (If Applicable)

If a cancellation is approved before dispatch, the refund will be processed to the original method of payment. It may take 5-7 business days for the amount to reflect in your account, depending on your bank's processing times.