Privacy Policy

Welcome to ZUDIMA Lifestyle Private Limited ("ZUDIMA", "we", "our", or "us"). We value the trust you place in us and are dedicated to protecting your personal information and privacy.

Last updated: September 2026

1. Information We Collect

When you visit our website, make a purchase, or create an account, we may collect the following types of information:

• Personal Details: Full Name, Email Address, Contact Number.
• Shipping & Billing Details: Delivery Address, City, State, PIN code.
• Order History: Details of items purchased, order IDs, invoice history, and delivery status.
• Customer Reviews & Media: Optional review comments and before/after photos submitted voluntarily.
• Technical Data: IP address, device type, browser type, cookies to enhance browsing experience and language preferences.

2. How We Use Your Information

We use the collected information solely for genuine business and customer service purposes:

• To process and deliver your orders accurately to your shipping address.
• To send order updates, tracking information, and invoices via SMS, WhatsApp, and Email.
• To provide reliable customer care and respond to product queries or return requests.
• To detect and prevent fraudulent transactions or security incidents.
• To improve our website functionality, loading speeds, and multi-language experience.

3. Payment Information Security

We do not store your credit card, debit card, UPI PIN, or net banking passwords on our servers. All online transactions are processed through certified, PCI-DSS compliant payment gateways (such as Razorpay) with 256-bit bank-grade SSL encryption.

4. No Sharing or Selling of Personal Data

ZUDIMA does not sell, rent, trade, or lease your personal contact information to any third-party marketing companies. We only share necessary data with trusted operational partners strictly required to fulfill your order:

• Logistics & Courier companies (to deliver your package).
• SMS / Communication gateways (to send order tracking alerts).
• Statutory or law enforcement agencies (only if required by applicable Indian law).

5. Cookies & Local Storage

Our website uses essential cookies to remember your shopping cart items, session status, and chosen language (e.g., Malayalam, Hindi, English). You can disable cookies in your browser settings, though some e-commerce features may function with limitations.

6. Your Rights & Data Retention

You have the right to access, update, or request the deletion of your account details at any time by contacting our support team at care@zudima.com.